Position :: Product Analyst with Salesforce
Location:: McLean, VA.(Onsite)
Contract Role
Minimum Experience Required - 12 years.
- Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective.
- Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners.
- Troubleshoot product questions and technical challenges.
- Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve.
- Create test scripts and test product features.
- Demo solution options, existing functionality, and new functionality in various business settings.
- Understand and proactively utilize Modern Delivery practices.
- Actively participate in all agile ceremonies.
- Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio.
- Understand and quickly learn Customers Salesforce technology and value.
- Understand and quickly learn business use cases and needs.
Qualifications:
- Bachelor's Degree or equivalent work experience
- Salesforce knowledge required.
- In depth understanding of Customers system functionality highly desirable
- Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
- Contact Center operations support and optimization experience (preferred)
Keys to Success in this Role:
- Outstanding interpersonal, technical, and organizational skills
- Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines.
- Excellent verbal and written communication skills, technical awareness, and leadership abilities.
- Passion for driving value to customers!