IT Technician and Help Desk Specialist on-site

Our client, a leader in commercial insurance ratings, is looking for a skilled IT Technician and Help Desk Specialist to join their employee friendly team to provide fast and effective support to their clients. As a Help Desk Specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to modify hardware systems, install computer peripherals, and perform basic computer maintenance.

To ensure success in this role you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills.

A good understanding and knowledge of insurance concepts and terms and a understanding of Cybersecurity Awareness and threats is a plus.

IT Technician & Help Desk Specialist Responsibilities:

• Responding to all questions submitted through brokers by telephone, email, or website.
• Responsible for the ordering of supplies for office machines and computers.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem-solving processes.
• Installing and upgrading hardware and software systems.
• Completing support tickets.

IT Technician & Help Desk Specialist Requirements:

• Bachelor s degree in computer science, information technology, or a similar field.
• 2-3 years working as a help desk specialist and IT technician.
• Advanced knowledge of computer hardware systems.
• Knowledge of computer software systems, including databases, office applications, operating systems, and cybersecurity basics.
• Excellent analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• High-level written and oral communication skills.
• Ability to troubleshoot complex hardware and software issues.
• Patience and understanding.
• Working in a small team environment.

Salary is in the 60k - 75k range commensurate wtith experience and is non-exempt, includes overtime.

They offer an excellent comprehensive benefit package that includes a 401k. Transit is covered up to 100% for most modes of transportation.