Operations Manager eCommerce

About Gailarde

Gailarde is a family-run business established in 1979, as a wholesale supplier of textiles and is now one of the UK s largest suppliers of linen, bedding, furniture and homeware. Originating as a wholesale textile supplier, we've consistently expanded our wholesale operations YoY. In addition to this steady growth, we've recently made exciting strides into the Direct-To-Consumer (DTC) sector with our own brand 'UniKitOut' and the newly acquired 'noah - Starter Kits', which we added to our portfolio in May 2023.

As we look to further venture into the DTC space, we're looking to build a skilled team of eCommerce professionals to propel our expansion. Joining us means the opportunity to apply your expertise across our range of DTC brands, aiming to multiply their growth in the near future. Our team of 75 professionals, spanning various departments, are ready to support this venture, bolstered by our advanced, in-house warehouse facilities which provide a robust backbone for any DTC operations.

Whilst the last few years have seen a period of significant growth, we are still very much a family-run business and continue to hold the core values which have allowed us to prosper. As a result, Gailarde is an enjoyable place to work with a new challenge every day.

Tasks

About the Role - eCommerce Manager

We are searching for an experienced Operations Manager to join our growing team as we begin to scale up our eCommerce business. As an Operations Manager, you will be taking on our day-to-day fulfilment operations, be a key player in our European and US rollout in the coming year & ensure that our processes and systems such as our ERP system run flawlessly.

Key Responsibilities

• Ensure the continuous and smooth running of our new state-of-the-art third party warehouse including daily order despatch as well as kitting and one-off projects
• Maintaining our Order Management and Inventory Software
• Closely monitor costs and budget to reduce operations spend
• Proactively identify and lead process improvement and automation initiatives
• As we grow our team, work closely with the rest of the operations team such as a new logistics manager
• Advise customer service team to help solve operations related customer issues
• Work closely with the buying & marketing team to ensure stock availability across all markets
• Manage our inbound and outbound goods proactively
• Help our team to improve packaging and track consumables at warehouse
• Assist in our global expansion, setting up warehouses in new markets

Requirements

About You

What we re looking for

• Minimum 3 years' experience working in operational roles for ecommerce/retail businesses
• Excellent data analysis and problem-solving skills (capable Excel / Google Sheets user)
• Experience working with ERP systems, familiar with fulfilment through channels such as Shopify, Amazon
• Prior experience working with 3PLs/third party warehouses
• Comfortable moving between strategic thinking and operational delivery to contribute effectively to both
• Experience managing European/US fulfillment operations is advantageous.
• Experience within eCommerce is advantageous.
• Meticulous in your approach with a high attention to detail and the ability to prioritise effectively and meet deadlines.
• A positive attitude, full of ideas and work well under pressure, working independently to draw conclusions and take action.

Benefits

At Gailarde, we believe in building an environment for all team members to flourish in. This means having good work-life balance policies in place to help create room for everyone to use their time as effectively as possible while still hitting big goals together as a business. We don't believe in just 'doing and 'rushing' anything without a thorough plan in place; we prefer to rely on strategic thinking and intelligent project tools to help us to achieve great things collaboratively.

• Location: Our office is located in Elstree, Borehamwood with connections to the Thameslink, Northern line and plenty of parking spaces.
• Our team: We re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We re all in it together and we learn from each other.

Salary Range: As this is a vital role in shaping the future of our DTC department we are flexible based on experience.

If you have always wanted to join an eCommerce team that has the backing of a larger organisation but a startup mentality at heart, please do not hesitate to reach out to us!