CRM Systems Analyst for global freight forwarding company

Our client, one of the leading global NVOCC freight forwarding companies provides customers with import and export services, as well as, door-to-door services for both international and domestic clients, is seeking aCRM Systems Analyst/eCommerce Systems Analyst with 4+ years of experience optimizing sales & marketing (CRM), external partner data integrations (EDI/API), and corporate eCommerce portal services.

Responsibilities include the following:

• Collaborate with business stakeholders to understand their needs.
• Analyze requirements to define initiative/project scope and objectives.
• Analyze as-is system workflows, to identify gaps and improvement opportunities.
• Document comprehensive business requirement with quality.
• Design solutions that align with business goals.
• Develop, configure, and implement system solutions / integrations, per business requirement.
• Develop and execute test plans.
• Create and maintain comprehensive documentation of system configurations, customizations, processes and procedures.
• Manage from demand/requirement, design, development to release of CRM/eCommerce solutions.
• Coordinate cross functional IT and non-IT teams (Developers Infra, QA, Data, PM, BA) to deliver IT solutions and integrations.
• Enhancement: validate change request completeness, perform feasibility and subsequent change control, deployment, design and/or request fulfillment process.
• Incident/Defect: as the escalation for L1 service desk, perform system level triage, resolution and/or escalation.
• Monitor and optimize system performance.
• Create and maintain service/system operation knowledge base.
• Create and maintain knowledge articles so more efficient operation can be achieved to shift-left/empowering service desk whenever possible.
• Support user and IT team training.

Requirements:

• Strong (Design, Support, Deploy) knowledge in as many areas as below:
• CRM platform (SugarCRM, Salesforce, MS Dynamics)
• EDI (ANSI X12, EDIFACT) / API (REST, SOAP) integration
• eCommerce B2B portal solution development (HTML / CSS / JavaScript / PHP / Python)
• RPA (UI Path, Automation Anywhere)
• Project management competencies:

Hours: Monday - Friday: 9:00 am-6:00 pm EST (Hybrid)

Work Experience & Education:

• 4+ years of relevant experience with a proven track record of solution design and delivery projects/initiative in eCommerce solutions (CRM, portal and/or EDI/API).
• Prior experience in logistics / freight forwarding / NVOCC business highly preferred.
• Bachelor's degree or higher in Computer Science, Information Systems, or a related field.
• Fluency in Mandarin is a plus!

Comprehensive benefits include:

• Full Health Insurance Coverage (Medical Vision and Dental) Paid for by the company
• Life and Accidental Insurance Coverage
• Vacation/ Personal/ Floating Days
• Biannual Performance Review with opportunities for mid-year salary adjustment and year-end bonus (contingent upon company financials and on-the job performances)
• 401K Retirement Plan with up to 3% company match

Salary range:
$120,000-$140,000 annually based on education and experience level.