Call Center

Primary Purpose

Make and receive calls on Worker s Compensation and General Liability policies to acquire information regarding policyholder s business

Essential Functions and Responsibilities Job Description

As a Call Center Representative will field incoming and make outgoing calls to facilitate insurance premium audits for Worker s Compensation and General Liability policies.

Call Center Representative Tasks include:

• Make several calls to insureds and agents on a daily basis

• Enter progress notes following each call.

• Correspond with policyholders, CPA s, bookkeepers, agents to gather additional information as needed
  

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills Required:

• Strong judgement and critical thinking skills

• Competent use of spreadsheets, word processing and e-mail

• Excellent communication skills

• Strong writing skills

• Work well in a team environment

• Ability to multitask

Preferred:

• Ability to read, analyze and interpret financial reports and tax documents

• Bookkeeping experience

• QuickBooks

• Bilingual
  

Benefits

NEIS will provide:

• On the job training

• Benefit Package Matching 401K, Dental, Life, Vision, Medical

• Positive team environment

• Laptop computer and other equipment needed to complete job effectively (for remote employees)

• Hourly Pay - paid weekly

• Paid Holidays

• Paid Personal Time off (PTO)
  

Why work at NEIS?

Founded in 1945, NEIS Inc. is a family owned business with a team environment. We provide advantages of a large organization, such as, career growth, flexible schedules, work from home, and opportunities to work with a wide variety of people and industry. You can meet and interact with new people each day. The NEIS team of professionals has the experience and knowledge to deliver services with the highest standard of quality. We value our employees and you will consider this more than a job; this is a career. To find out more check us out at

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills Required: Strong judgement and critical thinking skills Competent use of spreadsheets, word processing and e-mail Excellent communication skills Strong writing skills Work well in a team environment Ability to multitask Preferred: Ability to read, analyze and interpret financial reports and tax documents Bookkeeping experience QuickBooks Bilingual