Work closely with the CoE Head and security management team to achieve the center business and operational objectives.
Oversee service transition process across its lifecycle (valdiation, project management, technical implementation, HOTO,...,decommission), and
Support the collaboration between Security Transition and International Operations to improve and to stream line the transition process of security services end-to-end.
Lead initiatives to develop, plan, and implement, programs, policies and workflow changes to maximize Service Transition quality, effectiveness and efficiency.
Ensure best practices are adopted across the organization to provide state of the art service to our customers.
Build and drive customer-focused and quality-centric culture within the teams to ensure operational excellence, and maximum customer’s satisfaction.
Take ownership of escalated customer problems. Manage efficient resolution of customer's issues and complaints, and ensure follow-through to conclusion.
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