Epic Certified Tapestry Claims Principal Trainer

• Supports the mission and goals of the company
  
• Demonstrates integrity and strong ethical standards
  
• Committed to quality and its continuous improvement
  
• Solves problems proactively
  
• Committed to learning better and more efficient ways to accomplish tasks
  
• Develops and delivers Epic and related third-party training initiatives to a defined group of users
  
• Conducts classroom, one-on-one, and virtual training as needed
  
• Masters assigned Epic applications and related workflows to develop audience-specific training, including classroom, print, virtual, and computer-based curriculum
  
• Organizes end-user training schedules and registration
  
• Develops curriculum and delivers training for credentialed trainers, super users, and end users
  
• Tracks registration, attendance, and completion of training
  
• Evaluates the effectiveness of training and implements improvements
  
• Provides elbow and virtual end user support as needed
  
• Works closely with IT leadership, customer leadership, and subject matter experts to ensure training is appropriately structured to satisfy a broad range of training audience
  
• Leads the building, testing, and maintenance of training environments
  
• Regularly tests and modifies training materials as needed and ensures the timely communication of relevant changes to end users
  
• Serves as a team learning management system administrator
  
• Acts as a liaison between end users and the Epic build team to enhance training
  
• Rounds with end users to evaluate proficiency of system use and to identify areas of improvement
  
• Collaborates with application analysts, operations, and subject matter experts to identify opportunities for system or workflow optimization to better support end users
  
• Displays enthusiasm for serving others
  
• Generates enthusiasm with team members, end users, and partners in support of change management efforts
  
• Leads others to adhere to established industry best practices, standards, and quality
  

Requirements

• Epic System experience: 5 years (Required)
  
• Tapestry experience: 2 years (Required)
  
• Knowledge of Epic applications is required
  
• Knowledge of various training methodologies is required for completely satisfactory performance in this job
  
• A general knowledge of PC hardware, networks and mainframe systems is also required
  
• Excellent verbal and written communication, excellent customer service, presentation skills, well-organized, electronic messaging, computerized report generation, data entry (typing 30-40 WPM) and word processing skills, detail orientation, has the ability to demonstrate effective organizational and planning skills; utilize logic; demonstrate team-oriented work habits; demonstrate good interpersonal skills; effectively teach varying levels of students; cope with variable training
  
• Must have experience or relevant education in at least one of the following areas: education/training, Epic or other EHR, healthcare, informatics, or
  
• Existing Epic certification is All applicable certifications must remain in good standing while in
  
• Previous experience as an Epic Principal Trainer
  

• Epic Tapestry Curriculum Certification is required
  
• Epic Access Certification is required
  
• Epic Referrals & Authorizations Certification is required
  

• Excellent public speaking
  
• Proficient with in-person and virtual teaching
  
• Thorough expertise in Microsoft platforms including Excel, Word, PowerPoint, Vision, and SharePoint
  
• Thorough troubleshooting skills
  
• High self-confidence and interpersonal skills
  
• Good communication (both verbal and written) skills
  
• Excellent attention to detail
  
• Team oriented
  
• Passion for creating great user experience through high quality and customer service
  
• Ability and desire to thoroughly learn new technologies and systems quickly
  
• Ability to work occasional evenings or weekends and occasional overnight travel in support of customers or major projects
  
• Ability to work both independently and collaboratively in a fast-paced environment
  
• Ability to adjust quickly to changes in priority, scope, and other business needs
  
• Ability to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
  
• Ability to proactively recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
  
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
  

Benefits

• Medical, Vision, and Dental Insurance
  
• STD, LTD, and AD&D
  
• Medical and Dependent Care FSA
  
• 401k Retirement
  
• 6 Paid Holidays and Flexible Paid Time Off