IT Support Technician

Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The companys products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more (link removed).
At Avery Dennison, some of the great benefits we provide are:
Health & Wellness benefits starting on day 1 of employment
Paid parental leave
401K matching
Tuition reimbursement
Flexible work arrangements
Employee Assistance Program / Health Advocate
Paid vacation and Paid holidays
Job Description
The IT Support Technician (also known as GTS Specialist) is a critical resource and contact for information technology within the business(es) and site(s) we support. The main responsibility is to provide support for endpoint computing and core site infrastructure including the Operational Technology on the shop floor; be the Local Smart hands (On-Call support) as well as be a champion for the adoption of digital workplace technologies. A GTS Specialist serves as an escalation point, liaison, and local business representative for issues

Technology advocate who clearly links technical solutions to business, shop floor, and process improvement opportunities.

Creates partnerships with wider Corporate IT groups to evaluate required infrastructure upgrades.

Acts as a liaison between IT infrastructure and process automation support personnel to ensure business expectations and communicated and delivered upon
Essential Duties

Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management, and decommission

Adhere to and promote IT policies and standards

Provide smart-hand support at the site including on-call (per rotation schedule)

Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident, and problem management

Comply with and implement SOX controls

Take ownership of reported issues and see issue tickets through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve issues

Provide prompt and accurate feedback to customers

Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful

Maintain accurate IT equipment, software, and license inventory in Asset Management Tool

Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

Assist in implementing best practices and Avery Dennison IT standards that will more effectively use IT resources

Deliver training on Avery Dennisons software and computer systems; this can include group presentations, one-on-one training, and onboarding

Perform other duties as assigned

Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions

Takes initiative to complete critical tasks, especially in team settings with dependencies on other people

Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities

Good verbal, data entry, and writing skills; communicative, in speaking and writing, in local language and English

Flexible, initiative, self-motivated and creative in finding solutions

Ability to work in teams and independently

Ability to collaborate with multi-functional groups to define and implement overall requirements

Ability to travel to support other sites when needed; estimated 20% travel

Partner with process engineers to support operational technology (OT) within the manufacturing environment
Qualifications

High School diploma or equivalent required

Information Technology courses or certification(s) required

A Bachelors degree in business or technology field preferred

0-6+ years of related experience

3-5 years performing routine troubleshooting and problem resolution on computer, server, network, and telecommunication systems in remote mfg sites

Understanding and experience with information systems environments and systems; including Cloud-based applications like Google and function-specific software

Experience in a manufacturing environment is highly valued

Experience working effectively with others and providing superior customer service

ITIL (Information Technology Infrastructure Library) foundation training is an asset

Manufacturing or Factory 4.0 experience preferred

Previous Experience supporting Operational Technologies (OT)

Understanding of applicable systems including hardware technology (server/storage), Cyber security, (MS SQL) Database, Networking technology

Understanding of shop floor business processes

Effective team builder; experience motivating multi-functional teams in an inspiring environment

Experience developing and carrying out business-enabling initiatives at the enterprise level.
Primary Contacts:

VP of GTS and its peers, GTS Management, Security Leads, Other functional and product group leaders

#MOGUL
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440)534-6000 (e-mail removed) discuss reasonable accommodations.
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