Operational Resilience Manager

Job Title: Operational Resilience Manager

Skills

As a Manager in R&RM you will work on a wide variety of different engagements that will allow you to leverage the experience you have gained in your career to date as well as quickly develop new skills across the entire R&RM agenda including

• Operational Resilience - support clients build resilience and sustainability by embedding measures to prevent, respond to, recover and learn from operational disruptions, with a particular focus on important services and third parties, technology, data, premises and people.
  

• Outsourcing and third party risk management (TPRM) - work on the design and implementation of regulatory compliance frameworks, and support our managed services function to help clients to assess third party controls, monitor ongoing risk and define activities to improve their operating environment, including the selection and implementation of process management and reporting tools.
  

• Governance and Non-Financial Risk - review, design, implement and transform risk and control frameworks - reviewing existing client risk management and control frameworks and supporting with design and implementation of new frameworks.
  

• Compliance - help clients transform their approach to global compliance by developing new and innovative operating models, leveraging the best of technology, workforce diversification and operational excellence to ensure that compliance delivers a high quality of control efficiently.
  

We are looking for individuals with experience across one or more of these areas. It is not expected that you will have worked in all these areas.

Key Responsibilities

Manager

Working with the team and engagement leader, you will take responsibility for various areas of the engagement, which may include:

• Supporting our clients in establishing appropriate Operational Resilience frameworks either through review and challenge approaches, or in implementation.
  

• Understanding the nature of relevant Operational Resilience regulations and how these can be addressed, sharing insights with our clients
  

• Developing strategies to solve complex technical challenges, help firms to think through their approaches to Operational Resilience and work with our clients to implement change.
  

• Build and maintain effective working relationships with clients and help identify opportunities to broaden relationships with new and existing clients.
  

• Keep up to date with the evolving regulatory environment and contribute to the development of your team s technical acumen.
  

• Managing delivery of engagements in alignment with client objectives and expectations
  

• Working with other team members to develop and implement new ways of working that meet client objectives and expectations
  

• Writing reports for clients
  

• Supporting business development activities such as preparing responses to tenders, supporting and participating in sales pitches and winning new work
  

• Conducting market research to support the development of new client relationships and opportunities.
  

• Ownership of your personal development to ensure you are equipped with the skills relevant to the proposition now and in the future.
  

• Coaching junior members of the team, providing support, training and feedback.
  

• Participating in proposition development activities to make R&RM a great place to work .
  

Who We re Looking For

An ambitious and enthusiastic member of the team, with the ability to communicate with people from a range of backgrounds at any level or grade. We are looking for someone who is keen to learn, who can think on their feet, and apply their knowledge in a fast moving working environment.

The Following Skills And Experience Are Desirable

• Experience working within financial services, specifically in the areas of Operational Resilience, business continuity or crisis. Alternatively, experience in business operations teams or in risk management.
  

• Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information.
  

• Commercial awareness, sound reporting skills and the ability to work under your own initiative.
  

• Good attention to detail plus analysis and presentation skills
  

• The ability to work under pressure and deal with ambiguity.
  

• Project/programme management experience including the creation of project plans, budgets, risks and issues and status reporting.
  

• Excellent written and verbal communication skills, in particular ability to write concise and accurate reports and create and deliver compelling presentations.
  

• A desire to work in a fast paced environment managing multiple internal and external stakeholders, working on a wide range of projects and initiatives.
  

• Good attention to detail plus analysis and presentation skills
  

• The ability to work under pressure and deal with ambiguity.
  

• Flexibility in your approach to meeting goals as part of the wider team.
  

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.