Key responsibilities/What you do
- Report to the Head of IT Allianz Technology Thailand and Head of Production- Asia and has full end-to-end accountability for the IT production (run of applications and infrastructure) at Allianz Thailand
- Ensure IT production quality improvement via follow-up activities in case of incidents/outages
- Manage, coordinate, continuously improve, and harmonize the CPI (change, problem and incident) process within the OE/region and liaise with customers in those matters
- SPOC between Allianz Thailand and AZ Technology stakeholders for IT production and CPI-related topics
- Build and maintain application repository, including all application production related data incl. technical connectivity (such as Database connections)
- Lead incident management process, coordinating across all technical functions and with the customers to achieve expedited resolution
- Perform regular application / service checks with respect to stability, quality and alignment with global Allianz standards, and act as a quality gate for applications
- Work together and ensure with the IT function teams to monitor applications and IT in line with the underlying SLAs
- Integrate Allianz Thailand operations with Allianz Technology Global target operating model
- Define production readiness criteria for Allianz Thailand applications
- Contribute to decommissioning and harmonization in the respective OE/region
- Work with Allianz Thailand team to create budgets for run services
Requirements
Key requirement /What you bring
- Degree in information technology or relevant
- 15 years of relevant experience from multi-national organizations
- Experience in matrix organization, with a strong track record of meeting deadlines in a fast-paced environment
- Strong exposure to AGILE, DevOps, and Waterfall-based SDLC methods
- Strong experience in managing project financials, demand management, change management, managing distributed teams, KPI tracking, and reporting alignment within a complex matrix organization would be advantageous
- Experience in running production support teams from an insurance company, or a Shared services / Service Provider organization is preferable
- Fluent in English
Benefits
- 15 days of annual leave per year
- 3 personal leave per year
- At least 14 public holidays per year
- Free Premium Fitness first membership
- Health insurance OPD 30,000/year/person. Following the successful completion of your probationary period, your spouse and child(s) are eligible to the Company s family insurance.
- Dental claims (4,000 THB per year)
- Provident fund
- Work from home allowance
- Fun activities during the week (such as fun Friday, TGIF games, etc.)
- Work life balance (Work from home, Flexible hour, Massage room, Games Zone, Nursing room, etc.)