Customer Lead

Role: Customer Lead

Location: Atlanta, GA

Duration: Full time

Roles and Responsibilities:

Enabling client to utilize BI AMS Services as per the contract

Single point of contact for any operational and tactical issues and work with relevant team to manage the customer expectation

Work towards achieving 100% customer satisfaction score

Provide necessary leadership to BI Team

Job Description:

• Drive frequent management review to measure the health of project and flag relevant risk, provide leadership support to mitigate the same

• Ensure that delivery is carried out as per the SOW

• Foster positive relationships with our customers as their primary point of contact

• Look for cross sell and upsell TCS services to grow analytics engagement within assigned client

• Manage invoices and bills for assigned customers

• Address customer issues with speed and efficiency

• Work with sales teams to generate new business

• Prepare reports on project performance

• 15+ years of experience in the area of project management, customer management and leading technical BI teams

• Knowledge of IT architectures, procedures and methods

• Soft skills - Excellent Proactive communication with customers, good oral and written English

• Experience in delivering quality work on time with multiple, competing priorities

• Qualification:

Bachelor's degree with computer programming skills

Experience in Retail/CPG domain is preferred

Must have excellent communications skills