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This is a Repost of 110464.
Qualified candidates were submitted but fell through due to personal reasons.
Provides support to end users on a variety of IT issues, including but not limited to providing password and network access asistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citzens customers, and monitoring systems. Responds to telephone calls, email and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly-used concepts, practices, and procedures within a Level 1 IT support field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising extensive independent judgment.
Additional details:
This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities:
Top Skills & Years of Experience:
Nice to have skills:
Work Shift:
Interview Process:
Duration:
Onsite or Remote?
Access to FTI (Federal Tax Information)?
Security Required:
Travel Required
Full Time