- You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime!Your responsabilities and impact as a Technical Support Advisor:
- In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service.The main responsibilities involve:Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)
- Respond to incoming calls and emails from enterprise clients
- Gather information from customers, ensure resolutions of queries
- Maintain client relationships through product support over the phone
- Provide high-quality service
- Record all required data elements in CRM to provide a good follow-up and qualitative support
Tasks
- Skill, qualifications and interests you need to succeed in this role:
- You have the following language skills: native level of German + fluency in English
- You preferably have a previous experience of min. 6 months in Technical Support
- You have an interest in and willingness to learn and are tech savy
- You have very good communication skills both written and oral
- You have the ability to operate in high pressure situations
- You are a team player, enthusiastic and self-starter
- You have analytic and problem-solving skills
- You are Customer and Quality oriented
- Valid Portuguese work permit or EU citizenship required
Requirements
- What s in it for you?
- Long-term opportunity
- Working hours in rotative shifts depending of the project
- A package in line with the market: 1000 gross / month x 14 months + up to 100 / month performance bonus + meal vouchers of 7.23 / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement (up to 400 ) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)
- Opportunity to be part of a challenging and fast paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- A multicultural and international environment
- Fully paid training, professional development and career evolution
Benefits
Your Future Company
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world s most progressive brands.Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.**_Dieser Job ist nicht das Richtige f r dich? Wirf einen Blick auf unsere Website und informiere dich ber weitere spannende Jobangebote im Ausland: **