Customer Service Agents - Payment industry Nordics

Start your next adventure by applying to this position! Have you always wanted to take the next step and relocate to Spain? We can offer you a position in Barcelona! We are looking for enthusiastic, social candidates who are willing to support customers with their questions. You will be doing this from the office in Barcelona, Spain. Not only will you be working in Barcelona you will also be living there, experiencing the culture, history, trying the cuisine and learning the language!

Tasks

For a new project, for a leader in the online payment industry, we are looking for customer service agents. As a customer service agent you will provide our customers with top class support (both technical and administrational), via telephone, chat and email.

• You will assist customers with installations and new settings of their payment terminals,
• troubleshoot reported issues

Requirements

• You are native Finnish/Danish/ Norwegian with a good command of the English language (other language are a plus
• Call centre experience is an added value, but not required;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).
• Has strong communication/social skills;
• Has a positive attitude towards changes.
• Is a real team player with strong listening skills.
• And you are a service minded person with the ability to handle conflicts constructively;
• Disciplined and accurate;
• Patient;
• Reliable.

Benefits

• Paid training

• Free Spanish lessons (once a week)

• Unique, atmospheric, people-oriented call centre, with a good dose of fun

• Market-based basic salary with the possibility of a bonus

• Employee benefits such as meal card, transport card and private insurance

• Free fruit and drinking coffee

• Growth opportunities

• Current working hours on the project for Swedish & Danish profiles are Monday to Friday from 08.00-20.00 & Saturday from 10.00-14.00. Shifts will be divided between these hours.

• For the Norwegian's profiles the working hours are Monday to Friday from 8.00 -16.30h.

• For Finnish profiles the working hours are Monday to Friday from 8.00- 16.30h. (09:00-17:30 during training).