Client Support Executive
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Job Description
Identify the clients needs and support the client to use specific features with ease
Be solution orientated and help the client find the most efficient solution to the query through the case system, telephone or video call
Throughout the process keep the client informed whilst leasing with other CS functions, ensuring you are proactively aiming to improve the client experience
Triage technical bugs and issues to our Technical Support team with all theinformation needed to quickly resolve the issue, you ll need to ask the rightquestions at first point of contact in order to reduce the clients touchpoints
Troubleshooting problems and being the first point of contact for the client
Identify client opportunities for growth
Handle and process any personal data in a lawful, transparent and confidential manner
Requirements
What experience youll need.
- Youll need to have customer facing experience - ideally within a technical/helpdesk/support analyst role
- Youll need to have a passion for technology and want to work in an innovative environment
- Youll need to have excellent communication skills
- Demonstrable experience of problem solving
Benefits
- 25 days holiday plus bank holidays
- Flexi-time
- Free parking
- Free lunch!
- Pension + more
What experience you'll need. You'll need to have customer facing experience - ideally within a technical/helpdesk/support analyst role You'll need to have a passion for technology and want to work in an innovative environment You'll need to have excellent communication skills Demonstrable experience of problem solving Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this vacancy.
Employment Type
Full Time
