Sr. System Admin - Service Now Platform
Posted on :
21-11-2022
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Job Description
Job description The ideal candidate will: Work within an Agile framework to deliver high quality development to our user base. Provide training to business and application owners when required. Develops clear and concise technical and process documentation. Creates system documentation/playbook(s) and serves as a technical reviewer and contributor in design and code reviews. Create and maintain reports and dashboards as required. Performs system and integration testing. Assists the product team and business owners in finding creative ways to solve business problems and make them more effective. Coordinates and solves complex technical data and transformation issues. Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities. Utilizes Performance Analytics to collect historical data and develop trend reporting. Assist in maintenance of the ServiceNow platform carrying out platform upgrades, routine maintenance and dealing with incidents and service request. Enhance Service portal by performing portal development activities. Partner with functional team and drive implementation. Work with Governance, Process Owners, and Managers in designing remediations when standards and procedures are not being followed. Designs, develops, and maintains complex ServiceNow workflows to automate/digitize manual processes. Develops creative design patterns and architectural frameworks to maximize the reuse of custom code. Hands-on design, development, and deployment experience with the Service-now platform Use of scripting tools and Service Now functionality to fulfill business needs. Performs integrations and process automation using Service Now Integration HUB / Orchestration
Once Here You Will:
What You'll Bring:
- Good working knowledge with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, REST and SOAP integrations, scoped applications and widgets, client scripts, server scripts, UI policies and flow designer.
- Good scripting experience within ServiceNow, with strong skills in the following languages: using Glide, Java Script, HTML, XLM, , CSS, JSON, AngularJS.
- Bachelor's or master's degree in computer science, Information Services, or related field preferred.
- ServiceNow System Administration certification and/or ServiceNow Application Development certification required or ITSM Implementation certification.
- Experience configuring MID Servers, On premises & cloud discovery.
- Good working experience within ServiceNow ITSM, ITAM, ITOM, Service Catalog, Service Portal.
- Solid experience with Integrations of 3rd party tools using (web services, REST, email, MID, Integration HUB, etc.).
- Experience in CMDB, Discovery and integration with other external modules.
- Experience with ServiceNow virtual agent and Mobile development.
- Exposure to IT Asset management & ITSM functional side would be an added advantage.
- Good team player and flexile to work with geographically distributed teams
Employment Type
Full Time
Key Skills
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