Implementation Manager (m/f/d)

Ready to join the mission of empowering companies to turn any piece of data into value? Shape the product with us - submit your CV now!

Millions of businesses painfully restructure data on a daily basis. As of now, 80% of enterprise data will be unstructured by 2025. Doesn't sound like the world of data exchange and communication has entered the innovation phase right? We free them from this painstaking process by utilizing machine learning to effortlessly retrieve file data in just the right format.

Support us in creating the leading data onboarding SaaS startup in Europe. We built a complex data onboarding tool with massive scaling potential to take over the European market. We have raised our pre-seed round from A+ VCs and are looking for an Implementation Manager to make our customers succeed in implementing and scaling with nuvo.

Tasks

Support us in developing the leading data onboarding SaaS startup in Europe. We are building a set of tools with massive scaling potential that needs to suit the requirements of a huge market.

In this position, you will actively shape and coordinate our client's technical implementation efforts to empower thousands of companies to break free from messy spreadsheets and loads of admin work. You will be a real innovator in the B2B segment, working as the communication link between our customers and our tech team to manage and navigate our clients to the best possible outcome!

• Actively leading implementation sessions to educate and convert our clients as well as understand our customer's needs first-hand
• You are the product expert during the sales process in regard to our product, integrations and platforms
• Take responsibility for how users experience our product with all its touchpoints and ensure it's up to the high standard we set for ourselves
• Responsible for technical pre-sales design recommendations and justifications
• Consistently and cogently address our prospect's needs through astute verbal and written communication skills

Requirements

• You have a deep passion for SaaS business models and, ideally, bring 1+ years of experience in technical customer onboarding in an early-stage start-up or high-performance environment to the table
• You have already performed technical customer onboarding for an interface- and frontend-based product, ideally a software library
• Fundamental JavaScript and/or TypeScript knowledge
• Understanding the concept of well-known web development frameworks (e.g. React, Angular or Vue)
• Advanced communication skills, analytical and conceptual thinking skills and fluent business English to communicate with our customers and for understanding their use cases and problems
• You have a bachelor's or master's degree in business, computer science or a related field

Benefits

• Become part of our Team and take over your own projects and responsibilities from day one!
• A mission-driven opportunity with the possibility to be a true disruptor of the B2B landscape, empowering thousands of businesses to reach operational excellence
• A competitive and fair compensation
• Come and join us in our attractive office location in the heart of Hamburg (Unicorn Workspaces Sprinkenhof), enjoy free coffee, tea and fruits and meet like-minded people and flourish in a casual environment
• Modern IT-Infrastructure (Mac)
• Flexible Home Office regulations
• Urban Sports Club Membership included

Would you like to get in touch? We are excited to receive your application:

1. Apply for this position and we will get back to you as quickly as possible.
2. Get to know each other (30 min): In our first call, we want to exchange expectations and clarify your most urgent questions. We will also present nuvo, our vision and excite you for our mission!
3. Hard facts and Case Study (60min): In case we see a good fit from our first call, we will share a very brief Case Study for you to look at. In the following call, we will discuss your ideas in a casual setup to generate trust while checking your skills. On the other side, you get a feeling of what it is like to work with us.
4. Offer! We will make sure to run through the entire process within three weeks.