Change Manager

A change manager will play a key role in ensuring that our CTCA Epic Implementation project will meet objectives on time and on budget by increasing employee adoption and usage. This role will work with the COH User Transition lead, implementation team, existing COH and CTCA communications specialists, and training team to help prepare 2500 users for a change in their EMR and adopting COH standard workflows-across 3 states and 8 locations.
The change manager will help develop the change management and communication plan- and help track it's execution.
Roles and responsibilities of a change manager
The change manager will:
Apply a structured methodology and lead change management activities
Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support communication efforts
Enable the design, development, delivery and management of key communications.
Assess the change impact
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Support training efforts
Provide input, document requirements, and support the design and delivery of training programs.
Additional responsibilities:
Complete change management assessments
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated and persistent resistance
Consult and coach project teams and leaders
Consult in creating actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Integrate change management activities into the project plan
Evaluate and ensure user readiness
Track and report issues
Define and measure success metrics and monitor change progress
Support change management at the organizational level
Manage the change portfolio


Minimum Qualifications & Experience:
A solid understanding of how people go through a change and the change process
Experience with and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root-cause identification skills
Able to work effectively at all levels of an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
Change management certification or designation desired


Minimum Education:
Bachelor Degree or relevant experience