Albemarle County - Technical Writer 4 - PART-TIME (20 hrs /week)

The County needs a Technical Writer to lead update of IT standards, polices, and instructions.
MAX VENDOR RATE: NA
Some ON SITE as requested
Duration expected - 6 months (Part-time/20 hrs /week)

UPDATED INFO: The Tech Writer will also start as part-time (20 hours/week) and per the Mgr - the part time hours can be flexible (Mon Wed or Mon Fri @ 5hrs/day for both PM and Tech Writer.

ABOUT THE ROLE

Consult with staff to prepare technical and end user documentation for information technology program. This role will function as a primary writer responsible for deliverables of with varied scope and complexity.

Responsibilities:

Prepare, review, revise, and maintain documentation in the form of user guides, integration guides, developer guides, in-platform instructions, installation/configuration instructions, system operations, policies, and standards.
Prepare, review, revise, and maintain end user resources and educational materials, including videos, demos, tutorials, training materials, in-depth user guides, general & technical overviews, FAQs, and in-product help documentation.
Review and edit previously written policies, standards, and manuals for consistency, conforming to existing styles where necessary, while recommending and implementing changes to more efficiently update content with future changes.
Collaborate with internal organizational teams, including IT Project Teams, IT Engineering, IT Support Services, System Management, and subject matter experts.
Gather and analyze technical and process information from various sources to document new or changing system functionality.
Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
Assist in planning, scheduling, and tracking documentation work to meet system launch dates and end user deliverables.
Maintain a library of application documentation, cataloging it for internal and/or external use.
Create, publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel."
Test both the product and its documentation for accuracy and consistency.
Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.

Qualifications:

Ideal candidate has technical acumen, demonstrably strong communication and writing skills, and can effectively interact with developers, data analysts, systems analysts, and project leads.
Experience making complex ideas understandable.
Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
3- 5 years of professional work experience in technical documentation..
Experience in creating documentation for audiences with different levels of technical skill.
Excellent writing, editing, and communication skills.
Experience creating graphics to more clearly communicate workflow processes and abstract topics.
Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
Excellent work ethic and strong intellectual curiosity.
Ability to work quickly, efficiently, and multi-task.
Desire and ability to innovate and improve upon current processes.
Track record of effective collaboration.
Ability to thrive, without much oversight, in a constantly changing environment. Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
Experience working with Subject Matter Experts (SMEs) both in-person and remote.
Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
A proactive and open-minded attitude to resolving problems and delivering results.
Preferred: Prior experience working within IT Development, SaaS or web-based technology environment.
Bonus: Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceProfessional technical writing experienceRequired3YearsCreate and manage catalog of manuals, guides, templates, standards, and policies.Required3YearsExperience developing IT industry documentation, including infographics such as diagrams, screenshots, workflows, graphs, etc.Required3YearsExperience working within IT Development, SaaS or web-based technology environment.Nice to have1YearsProficient with Microsoft Office Suite or related software.Required3YearsAssesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needsRequired3YearsDesire and ability to innovate and improve upon current processes.Required2YearsKnowledge and ability to test both the product and its documentation for accuracy and consistency.Required1Years
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3In what city and state does your candidate currently reside?Question4Role is mainly remote however some on site maybe required. If selected, is your candiate willing to pick up equipment in person and come on site as requested?