IT Systems/ Technical Support Coordinator

JOIN AN INDUSTRY LEADER IN AUDIO VISUAL TECHNOLOGIES

Our client, a global audio visual and technology services company has a full time opening for anIT Systems/Technical Support Coordinator II. This position is located on-site at their Orlando, FL headquarters.

For this role you should possess a minimum of 3 years experience working in technical support role in a corporate environment.

Day to day responsibilities:

• Instruct users on basic network access to include servers, VPN, printers, OneDrive for Business, Skype for Business, and SharePoint access. Should have a solid grasp on the high-level integration of Microsoft 365 products to answer any questions that arise.
• Provision/de-provision user equipment and handle onboarding/offboarding of users. Obtain/create quotes for laptops, desktops, tablets, monitors, and all peripheral equipment. Should understand our company standards with regards to PC type and specifications based on job function and should be able to procure and assign the appropriate systems/equipment to end users.
• Manage IT inventory. Track the assets of the company and be able to provide the who/what/where of any asset at any time. Update shared documentation for visibility to other department members.
• Troubleshoot PC issues, to include low-level phone troubleshooting as well. Including but not limited to Microsoft Office suite, AutoCAD, and Windows in a business environment.
• Troubleshoot and manage all printers. Update address books, order toner, consult with maintenance companies when necessary, and understand basic print server functionality to troubleshoot and resolve issues that arise.
• General IT purchasing and shipping.
• Perform other activities and duties as directed by the immediate manager.
• Follow Company health and safety policies and procedures.

What Experience, Skills, and Attributes you will need to be successful?

• Excellent verbal and written communication skills.
• Detail oriented with strong organizational skills.
• Ability to interface well with co-workers.
• Proficient with computers and standard office programs (e.g. Windows, Excel, Word).
• Intermediate-level knowledge of Microsoft 365 products.
• Beginner-level knowledge of Windows Server and Microsoft Azure.
• Ability to work independently to investigate and resolve issues and support the business.

Qualifications:

• AA degree with emphasis in Information Technology

This is a full-time permanent position that offers a competitive salary with excellent benefits that include medical, dental, disability insurance, flex spend, Health Insurance Savings Account (HSA), Life Insurance and Vision and much more. The Company will pay for industry certifications!