Customer Service (f/m/d) 1st Level Server

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Tasks:

In order to continue to provide a high quality of service to our customers, we would like to expand our server team specifically for French customers. Therefore we are looking for several new employees.

• In addition to your motivation and patience, you have the desire to provide high-quality support to our customers. In close cooperation with your colleagues, you will make a decisive contribution to their satisfaction.
• As the first point of contact for our customers, you do everything you can to quickly understand and find a suitable solution. Nothing should be left to chance.
• In order to always offer the best solution and/or option to our customers, your commercial communication will be crucial.
• Your technical skills are crucial to support our customers and therefore their satisfaction.
• Your desire to perfect and continue your knowledge of our products is essential to effectively respond to our customers.

We Appreciate:

You have a diploma (BTS, license), education or work experience in system administration.

• Knowledge of UNIX environments (Debian, Ubuntu, etc....).
• Knowledge of LAMP development environment is an advantage.
• You are dynamic and want to participate in the development of a young team.
• Your communication skills are perfect, both oral and written.
• Fluency in French as well as German and/or English is an advantage.

About IONOS

1&1 IONOS is Europe's leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.