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You will be updated with latest job alerts via emailAddress user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Requirements and skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Hands-on experience with Windows /Mac OS environments like laptop/desktop Imaging, software package installation, configuration etc.,
Working knowledge of office automation products and computer peripherals, like Wi-Fi, printers, and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field
Full Time