We are looking for Desktop / Technician Support (2 openings) (Min 6 years of Exp) (Webcam interviews ONLY) (Local Candidates ONLY)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 2 (TWO)
Length: 11 Months +
Location: Washington, DC 20003
Immediate interviews Webcam interviews ONLY
Please note that this position is HYBRID, 1 to 3 days onsite and rest REMOTE per week.
6-10 years of experience. Responds to and diagnoses problems through discussion with users.
Responsibilities:
-
Responds to and diagnoses problems through discussion with users.
-
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
-
Supervises operation of help desk and serves as focal point for customer concerns.
-
Provides support to end users on a variety of issues.
-
Identifies, researches, and resolves technical problems.
-
Responds to telephone calls, emails, and personnel requests for technical support.
-
Documents, tracks, and monitors the problem to ensure a timely resolution.
-
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
-
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
-
Simulates or recreates user problems to resolve operating difficulties.
-
Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
IT related certifications (CompTia or equivalent) or equivalent work experience
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes | Required / Desired | Amount | of Experience |
6-10 yrs. diagnosing and resolving end user computer/computer peripherals problems | Required | 6 | Years |
6-10 yrs. providing second-tier support to end users, server, or mainframe apps/hardware | Required | 6 | Years |
6-10 yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems | Required | 6 | Years |
Bachelor's degree in IT or related field or equivalent experience | Required | 10 | Years |
6+ yrs of experience with Microsoft Windows | Required | 6 | Years |
6+ yrs of experience with Microsoft Office | Required | 6 | Years |
4+ yrs of experience with Apple MAC OSx | Required | 4 | Years |
2+ yrs of experience with Intune | Desired | 2 | Years |