Patient Services Representative

8631 W 3rd St.
Los Angeles, CA 90048

Department: Executive Health
Location: 8631 W 3rd St Los Angeles CA 90048
Shift Hours: 8a-5p (may vary by 30 min. depending on business need)
Schedule Days: M-F
Interview Type: Phone/Teams

Required Qualifications:
High School Diploma
Fully vaccinated and boosted for COVID
Experience with medical insurance, referral processes, and benefit plans
6+ months recent experience working in an outpatient clinic or medical office setting
Ability to read, understand, and respond to detailed oral and written instructions
Excellent customer service

Preferred Qualifications:
Associates degree or higher college education
2+ years' recent experience working as a Patient Service Representative
Experience with CS-Link/Epic
Understanding of medical terminology
Previous experience in a medical office setting

Job Duties:
Primary point of contact for patient relations in person and by phone
Greet patients and assist in resolving patient concerns and escalating as appropriate
Check patients in/out and collect co-payments, give receipts, and reconcile payments
Verify patient demographics and insurance information in CS-Link/Epic
Schedule appointments and complete patient registration
Process and track referrals and authorizations for various insurance types
Handle patient/provider correspondence
Explains polices, procedures, or services to patients
Sanitize workspace using provided supplies and following department guidelines