MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Role: ServiceNow Administrator
Duration: 6 + months
Location: Remote
Job Summary:
The ServiceNow Administrator will be responsible for the development, configuration, integration and implementation of ServiceNow. This role will serve on the IT Services team and will collect and develop requirements related to ServiceNow tools and services. Will work with integrators and 3rd parties to develop solutions and enhance the ServiceNow deployment.
Position Responsibilities:
- Coordinates/Leads/Develops integration with other applications.
- Maintains programing for ServiceNow Integrations.
- Demonstrate proficiency in JavaScript or HTML.
- Supports holistic plan for ServiceNow and IT Eco system integration.
- Champions and provides solutions to the IT and business teams.
- Focus on automating processes with ServiceNow via Web Services (SOAP, REST), email and other relevant technologies.
- Analyze current procedures and user requirements to improve system capabilities and effectively automate workflows.
- Build reports, views and dashboards in ServiceNow.
- Demonstrate interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Strong ownership, accountability, and attention to detail in all work efforts
- Ability to maintain current ServiceNow/industry certifications, while obtaining additional certifications
- Understanding of and ability to customize, configure, and support solutions on the ServiceNow platform as it relates to ITSM, ITOM, ITBM, Service Portal, Workflows, Scoped Apps and/or other related functionality.
- Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality
- Participate in and support ServiceNow version upgrades
Position Qualifications:
- Requires BS in Computer Science or related field or experience sufficient to perform the duties.
- Must have a minimum of 5+ years' experience as Systems Administrator in a large technology environment.
- ITIL v3 or ITIL 4 Certification preferred
- Ability to travel 10% of the time.
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.