Manufacturing Operations Training Coordinator

Job Title: Manufacturing Operations Training Coordinator

Location: Newburyport, MA

Day Shift: 8 AM TO 5 PM PST


Roles & Responsibilities:

• Maintain a cross-training matrix to ensure skills support business continuity as defined by established criteria, such as documentation, specifications, or procedures.
• Assist in preparation of training content as defined by the Training Specialist; which will include delivery of prescribed training, as requested.
• Assist in creating training content including screenshots and video with the use of Word, PowerPoint, or other program; conforming to specified instructions; including LMS learning modules.
• Coordinate and schedule training required by established criteria, such as documents, specifications, or procedure.
• Research, organize, and present training options and alternatives, including LMS-compatible vendors, off the shelf providers, and custom content providers.
• Respond to manufacturing associates by timely answering routine questions, follow up, and escalating where appropriate.
• Perform data entry and maintenance into the RE learning management system.
• Collate and organize training materials prepared by instructors to support delivery.
• Participate in unit level onboarding, and backup peers in Operations Training.
• Assist in performing needs assessments to identify training gaps.
• Performs additional duties as assigned.

Qualifications:

• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, developments in e-commerce and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics/Values & Integrity/Trust - Adheres to core values in good times and in bad and acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches; is widely trusted; Direct and truthful individual who demonstrates the ability to lead by example and take ownership.
• Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; team player that earns the trust of others; encourages collaboration and candor.
• Priority Setting - Spends his/her time and the time of others on what's important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Problem Solving - Uses logical methods to dive deep on challenging problems; probes, challenges the obvious and has the ability to think big and find solutions that work.

Working Condition/Physical Demands:

• Social/Environmental Requirements:
• Work is varied every day and the employee needs to be adaptable to respond to these changes
• Use independent judgment when managing priorities

Sensory Requirement:

• Close work (paperwork, visual examination)
• Color vision/perception
• Visual Monotony & Clarity up to <3 feet
• Conversation
• Telephone
• Background noise

Physical Requirements:

• Light physical work; seldom exerting force/lifting/carrying/pushing items up to 10 lbs.
• Occasionally walking, standing, twisting, and bending.
• Heavy keyboard use.

Requirements:

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience, or an advanced degree without experience, in administrative support, talent management, learning & development, data entry, and/or training coordination and procedure; or other equivalent combination of education and experience.
• Exposure to manufacturing, especially semiconductor, is preferred but not required.
• Previous customer service experience is preferred.

Skills : DATA ENTRY , MANUFACTURING OPERATIONS , ADMINISTRATIVE SUPPORT , TRAINING COORDINATOR