Program Manager- Call Center Technology

Program Manager (Contact Center)

Location: Alpharetta, GA OR New York City, NY

Contract: Long Term

Role

Our client a large financial services organization is looking for a Program Manager to join their team of Voice engineers and specialists who design and certify standard voice and carrier voice solutions. The ideal candidate will have extensive experience in testing and designing enterprise scale Avaya voice domains with expertise in Session Routing, Session Management and SIP trunking. The candidate will be capable of leading test and design projects, working both individually and collaborating with SME colleagues to ensure integrations and migrations are successfully delivered.

Requirements

• 5+ years of experience with Avaya suite of telephony and UC products.
• 3+ years of experience designing and deploying carrier SIP solutions.
• Experience with Contact Center solutions from Genesys highly preferred.
• Experience with scripting and test automation highly preferred.
• Experience with private, public and hybrid clouds preferred.
• Experience with tools such as Sevone, Spectrum, Ixia and Empirix beneficial

Desired:

• Bachelors in a relevant field is a must, MS in Computer Science or Telecommunications is desired.
• Good interpersonal skills, both written and oral.
• Ability to work in cross functional teams with specialists in different disciplines.
• Ability to communicate with system vendors to certify and enhance products to meet MS requirements.
• Good presentation skills

Candidates local and within a commutable distance only. Need to be Vaccinated to be on-site