Workplace Technician HW Factory

Job Description:

Workplace Technician HW Factory - This is a Full-Time role with full benefits.

This role if for someone with prior desktop support experience (Hardware Replacement, Windows Upgrades, PC Refresh, etc.) with experience supporting WIN7 / WIN10.

Qualifications:

• Key skills: Windows 7/10, Office 2013/O365, mobile device management.
• Hardware would range from desktops/laptops/workstations/ thin clients.
• Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
• Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops
• Excellent Customer Service skills
• Can manage small project teams
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Has 3-5 years of experience

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, iPhone, and LAN cable drops.
• Swap-Out and troubleshoot software issues.
• Reimaging computers/hard drives
• IMACD function including installation and decommission
• Backing up and restoring user data

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market. Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.