Senior Support Engineer

Description:

Role: Senior Support Engineer

Number of positions: 1

Relevant experience of 7+ years in providing application support

Domain experience is must (Capital market/Banking)

Work location: Bangalore (Kothanur, Hennur Road, Near Decathlon)

Mode of work: Work from home till the company announces the return to the office.

Primary Duties

• Provide 1st and 2nd line support to BAU incidents and provide the necessary support to the Production Systems Group (PSG) team
• Introduce new markets into the trading systems which involves SQL and config changes across multiple databases and components
• Follow the standard release procedure to roll out changes to the PSG and QA teams using Jupyter notebooks and Ansible
• Ensure incidents and problems are appropriately tracked in the JIRA system
• Mentor junior members of the team and contribute ideas to improve existing processes
• Contribute to root cause analyses and work with development teams to prioritize and release fixes
• Monitor data vendor change notifications and analyze and assess impact by working in conjunction with the development teams
• Improve productivity, supportability, and efficiency by automation of repeatable tasks using tools and scripting preferably in Python
• Create and improve system and process documentation (Run books, Known Errors, Process Workflows, etc)
• Maintain pro-active communication with relevant stakeholders including external vendors during incident management