Job Description: CANDIDATE(S) SHOULD POSSESS A PROVEN KNOWLEDGE OF PROCESS IMPROVEMENT WITH STRONG EMPHASIS IN TECHNICAL WRITING. CANDIDATE(S) WILL BE RESPONSIBLE FOR PERFORMING A GAP ANALYSIS IN A SHARED SERVICES IT ORGANIZATION TO IDENTIFY AREAS WHERE PROCESSES NEED TO BE DEFINED, DEVELOPED, IMPROVED UPON AND DOCUMENTED TO GAIN EFFICIENCY, STANDARDIZATION, COMPLIANCE AND CONSISTENCY. NIST, IRS PUB 1075 AND ITIL PROCESS MAPPING EXPERIENCE WILL BE PERFORMED. THE CANDIDATE WILL BE RESPONSIBLE FOR TASKS ASSIGNED IN THE COMPLIANCE OFFICE SUCH AS, WRITING PROCEDURES, DOCUMENTING PROCESSES, AND COORDINATING WORK WITH VARIOUS AUDIT AND ASSESSMENT TEAMS. THE ABILITY TO WORK INDEPENDENTLY AND TO WORK OUTSIDE OF THE NORMAL WORK HOURS, AS NEEDED, IS REQUIRED. PREVIOUS EXPERIENCE WITH IN AN IT SERVICE ORGANIZATION HAVING FEDERAL, STATE, AND OR INDUSTRY SECURITY COMPLIANCE REQUIREMENTS IS PREFERRED.
DAILY DUTIES / RESPONSIBILITIES: WORK WITH INTERNAL TEAMS TO OBTAIN AN IN-DEPTH UNDERSTANDING OF THE SERVICES OFFERED AND PROCESSES NECESSARY TO IMPLEMENT THOSE SERVICES IN A CONSISTENT AND SECURE MANNER. WORK WITH PROJECT MANAGERS AND MANAGEMENT TO PREPARE AND DELIVER DOCUMENTATION PACKAGES REQUIRED AS PART OF STATE, FEDERAL, AND/OR INDUSTRY-REQUIRED AUDITS AND ASSESSMENTS. PRODUCE HIGH QUALITY DOCUMENTATION AND FLOW CHARTING TO DOCUMENT PROCESSES AND WORKFLOWS. DESIGN AND MAINTAIN DOCUMENTATION LIBRARY.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXCELLENT VERBAL AND WRITTEN SKILLS (ENGLISH). PROVEN WORK EXPERIENCE IN PROCESS IMPROVEMENT ABILITY TO IDENTIFY PROCESSES THAT MUST BE IN PLACE FOR AN IT ORGANIZATION TO BE EFFICIENT; EXTENSIVE KNOWLEDGE OF IRS PUB 1075, NIST 800-53, NIST CSF,
ITIL AND CJIS; ABILITY TO WORK WITH SERVER AND END-POINT TECHNICIANS TO DEVELOP DETAILED PROCEDURES; ABILITY TO QUICKLY GRASP COMPLEX TECHNICAL CONCEPTS AND MAKE THEM EASILY UNDERSTANDABLE IN BOTH TEXT AND DIAGRAMS/FLOW CHARTS; ABILITY TO DELIVER HIGH QUALITY DOCUMENTATION WITH ATTENTION TO DETAIL
REQUIRED EDUCATION/CERTIFICATIONS:
BACHELOR S DEGREE IN A RELEVANT FIELD OF WORK OR EQUIVALENT WORK EXPERIENCE
Additional Sills: EXCELLENT VERBAL AND WRITTEN SKILLS (ENGLISH). PROVEN WORK EXPERIENCE IN PROCESS IMPROVEMENT ABILITY TO IDENTIFY PROCESSES THAT MUST BE IN PLACE FOR AN IT ORGANIZATION TO BE EFFICIENT; EXTENSIVE KNOWLEDGE OF IRS PUB 1075, NIST 800-53, NIST CSF,ITIL AND CJIS; ABILITY TO WORK WITH SERVER AND END-POINT TECHNICIANS TO DEVELOP DETAILED PROCEDURES; ABILITY TO QUICKLY GRASP COMPLEX TECHNICAL CONCEPTS AND MAKE THEM EASILY UNDERSTANDABLE IN BOTH TEXT AND DIAGRAMS/FLOW CHARTS; ABILITY TO DELIVER HIGH QUALITY DOCUMENTATION WITH ATTENTION TO DETAIL
Skills: | Category | Name | Required | Importance | Level | Last Used | Experience | |
Administrative | Verbal Communication Skills | No | 1 | Advanced | Currently Using | 4 - 6 Years | |
Administrative | Written Communication Skills | No | 1 | Advanced | Currently Using | 4 - 6 Years | |
Database Platforms | MS System Center - Endpoint Protection (SCEP) | No | 1 | Advanced | Currently Using | 4 - 6 Years | |
Documentation/Language | Technical writing | No | 1 | Advanced | Currently Using | 4 - 6 Years | |
Education | Information security compliance standards | No | 2 | Advanced | Within 6 Months | 2 - 4 Years | |
Education | NIST Configuration Management Controls | No | 1 | Advanced | Currently Using | 4 - 6 Years | |
IT Administration | ITIL v3 | No | 1 | Advanced | Currently Using | 4 - 6 Years | |
Miscellaneous | Process Management | No | 1 | Advanced | Currently Using | 4 - 6 Years | |
Specialties | ABILITY TO DEVELOP PROCESS FLOW DIAGRAMS, FLOWCHARTS, SWIMLANE DIAGRAMS, AND OTHER GRAPHICAL AIDS TO DOCUMENT CURRENT AND PROPOSED WORKFLOWS AND PROCESSES | No | 1 | Advanced | Currently Using | 4 - 6 Years | |