Customer Success Associate

Hello,

Greetings for the day !!!

We are hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

Position: Customer Success Associate

Why Work with Us:
Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
Shape-Up your career by working with young and supportive teams and peers!
Innovation and Creativity is all that matters!
Experience and understand the various aspects of the video marketing industry.
Friendly Policies, good competitive salaries, team outings and what not!

Job Description:

• We're looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
• This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
• You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
  

Job Responsibilities:
Having a proactive customer support approach
Testing product features as assigned
Build & strengthen customer relationships
Manage incoming chats, emails and handle appropriate follow-up calls and emails
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Demonstrate the value of the platform to our customers every day by providing amazing customer support
Maintain existing customer success metrics and data as directed

Job Requirements:
Excellence at Googling stuff and spoken English
Ability to meet deadlines and decent depth of thought process
Capable of operating without much supervision while still producing results
Not being camera shy and great presentation skills
Motivation to pursue customer success as a career
Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
Technical understanding and ability to troubleshoot and resolve technical problems

Experience: 2+ years

Skills : customer success associate,Proposal Generation,customer training