Network and security Engineer

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Network Security - Cloud solutions to achieve their business and security objectives

Assist customers in implementing Network Security - Cloud solutions and fully integrate these into their security operations

Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams

Serve as a customer advocate in influencing product roadmap and improvements

Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program

Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs

Be a Go-To customer expert on customer's cloud security solutions and become a Subject Matter expert over time.

Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Your Experience

Bachelor / Masters degree in Computer Science, Electrical Engineering, Computer Engineering or a related technical field

Relevant work experience (min 5+ years) in pre-sales, post-sales, technical support, consulting or similar roles

In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators etc.

Enterprise level designing / troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)

Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS etc.)

Knowledge of Linux (including BASH and Python scripting)

Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions

Strong consulting and project management skills

Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to organization.

Ability to multi-task and work in a fast-paced environment

Availability to provide after-hours deliverables on a scheduled / non-scheduled basis