Fulfillment Manager

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.
Job Description:

We are seeking a Fulfillment Manager for a new launch location in Lake Zurich, IL to support our growing fulfillment needs. The Fulfillment Manager will take a hands-on approach and provide strategic operational leadership throughout production and fulfillment. We're searching for someone who is excited to build something extraordinary and share it with the world!



You will...


Provide leadership from the front lines daily and immerse yourself to improve productivity, promote growth, encourage new ideas, and inspire change

Lead a team of fulfillment supervisors and fulfillment workers to meet operational goals

Map out, guide and improve daily operations through engaging and directing the team to ensure accurate delivery of customer orders

Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and improving production

Coordinate product flow to guide the efficient process of receiving, storing, and distributing materials to departments

Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse

Promote a customer-first environment focused on and committed to delivering the highest quality product to our customers

Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements

Partner with Production Planning team to implement devised production plans and adjust sequencing based on business need




You are


Successful leading teams and promoting partnerships at all levels and departments of an organization.

Someone that listens to your team and values their ideas

Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting goals, and paving the way for efficiency

Take calculated risks to change the status quo

Strategic: you use logic identify alternatives, evaluate, and present approaches while thinking about contingency plans

Customer-focused: you understand the importance of customer experience and delivering the planned customer outcomes with customer care and customer satisfaction






At a minimum, you have...


5+ years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)

3+ years of experience managing 150-200+ employees in a hyper-growth organization

Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation)

Continuous Improvement/Lean Manufacturing advocate (Six Sigma, APICS, Kaizen certification)

Microsoft Excel (can maintain complex spreadsheets)

Bachelor's Degree; High school diploma or GED
About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Companys commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us onInstagramandLinkedIn