Application Support SME - Beeline ID:7282-1
Posted on :
13-10-2022
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Job Description
Job Title: Application Support SME.
Job Location: New York, NY (Day one Onsite)
Job Duration: Long-Term
Job Location: New York, NY (Day one Onsite)
Job Duration: Long-Term
Job Description:
L1 Support (70%)
- L1 floor support to onsite client team on publishing platform & other Research applications
- Act as a point of contact for the L1 support team offshore
- Understand the changing requirements and provide suggestions for process improvements.
- Provide inputs on the overall management and direction of the team and service line.
- Communicate and co-ordinate with different teams and act as point of contact for end users, client managers and various client teams for various Product support projects
Data Team Support (30%)
- Act as a point of contact for the Data team offshore
- Handle escalations; collect feedback on the performance of the team.
- Provide inputs on the overall management and direction of the team and service line.
Employment Type
Full Time
Key Skills
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