Summary:
We are looking for someone who will Support evaluation of "as-is" process and program performance at a market/city level.
Responsibilities:
- Review existing performance data (program and vendor) and identify additional data required for complete performance measurement.
- Lead development of a continuous improvement program
- Implement key performance indicators, including;
- Process and standards adherence
- financial/invoicing quality
- Create vendor performance score cards
- Develop outline for, and facilitate, vendor quarterly business reviews.
Skills/ Education/ Experience:
- Five plus years of experience.
- Bachelor's degree in; process engineering, data analytics or similar field
- Proven ability to work independently, self starter
- Strong understanding of state utility (811) processes Data analytics, able to combine data sources and analyze to identify trends.
- Advanced capabilities in Google Sheets/Excel
- Strong project management skills: organization, communications, negotiations, problem solving and reporting.
- Basic understanding of the internet services provider industry including: outside plant construction, network operations, fiber to the home (FTTH) networks and utility locates Proficient in Google Suite applications
- Strong presentation skills 5+ years of experience including: data analytics and vendor management
Skills :