Swedish Customer Service Agents - Payment industry

Valencia is known as a popular destination for a city trip but did you know it is possible to start working and living there? We can offer you a position in which you can work for one of the biggest companies in communication. You can develop on professional level but also on a personal level by experiencing the way of living in Valencia. While living in Valencia you can visit the central market, taste paella in its birthplace, go to the beach and visit the old town. Want to take on this new adventure? Take a look at this job position!

For a new project, for a leader in the online payment industry, we are looking for customer service agents. As a customer service agent you will provide our customers with top class support (both technical and administrational), via telephone, chat and email.

• You will assist customers with installations and new settings of their payment terminals,

• troubleshoot reported issues

Profile

• You are native Swedish with a good command of the English language (other language are a plus

• Call centre experience is an added value, but not required;

• Basic computer skills are necessary;

• Able to follow procedures around sensitive data;

• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate is

• Has strong communication/social skills;

• Has a positive attitude towards changes.

• Is a real team player with strong listening skills.

• And you are a service minded person with the ability to handle conflicts in a constructive manner;

• Disciplined and accurate;

• Patient;

• Reliable.

Our offer

• Paid training

• Free Spanish lessons (once a week)

• Unique, atmospheric, people-oriented call centre, with a good dose of fun

• Market-based basic salary with the possibility of a bonus

• Employee benefits such as meal card, transport card and private insurance

• Free fruit and drinking coffee

• Growth opportunities