German Customer support Agent

In 1996, a small division within Microsoft launched an online travel booking site, giving consumers a revolutionary new way to research and book travel. Since that time, they evolved into the world s leading online travel company, with a portfolio that includes some of the world s most notable travel brands.

Tasks

Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone and via e-mail. Part of your daily activities will be:

• Listening to customers questions and concerns, providing the best possible answers and solutions;
• Troubleshooting regarding orders, deliveries, payments and returns;
• Providing information about fashion products;
• Escalating and rerouting the necessary matters and issues to other departments..

Requirements

• A natural team player - we believe in supporting and developing our people,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
• Fluent in Dutch or German
• Working proficiency in English
• Excellent communication skills
• Problem solving
• Sense of responsibility

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Languages classes (for international candidates)
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links

Location: Lisbon