Payment Operations Specialist

The client Payments is democratizing payment processing by enabling small merchants to keep more of their income in their pockets (actually, bank accounts). As a Payment Operations Specialist you will perform an integral role in our Global Payments and Transaction Risk Department. This contract position will be supporting the client Payments' Payment Facilitator (PayFac) acquiring and payout operations; including, the optimization of related metrics and operational work processes. This position will participate in cross-department efforts to optimize transaction approval rates, payment acceptance costs, payout success rates as well as analyze and summarize transaction data, advise on and coordinate payment related projects, and assist our customer support and other internal teams with payment processing related inquiries.

Responsibilities

• Act as an escalation point for any customer or system-related concerns.
• Joining forces with analytics and product teams to analyze key payment metrics and drive actionable optimizations with the goal of improving the customer experience and payments performance.
• Supporting customer support and internal regional teams with payment processing related issues; providing appropriate information to resolve payment related concerns and acting as a liaison with both payment processors and internal dev teams.
• Assisting with QA efforts associated with payment processing changes and new integrations by testing the end-to-end customer experience, payment flow and identifying opportunities.
• Acting as the escalation point for PayFac payment-related originating from internal teams, customers, and processors.
• Leading and coordinating projects and measuring success while also delivering high quality management-level reporting.
• Supports additional efforts within the scope of the Payment Operations Department as necessary.

Experience required for this position:

• 1+ year(s) in the payments industry.
• 1+ year(s) data analysis and report creation.
• 1+ year(s) managing internal and external relationships.
• 1+ year(s) project management.
• Ability to write SQL and demonstrate an intermediate skill level in Excel.
• Skilled in MS Office products.
• Independent worker who is capable of strong team participation.
• Able to perform under pressure in a fast-paced environment while preserving organization.
• Strong troubleshooting skills and high attention to detail.
• Excellent written and verbal communication skills.

Additional experience preferred for this position:

• Working knowledge of the payments industry with proven experience optimizing approval rates, costs, and/or other payment metrics related to transaction acceptance for digital and physical goods from the lens of an ecommerce merchant, PayFac, or Acquirer.
• Experience with corporate accounting standards.
• Ability to create reports in Tableau, Hadoop, or Alation.

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.