Service Desk Engineer
Posted on :
19-11-2022
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Job Description
Skills for staff include:
- Communication Listening, Writing, Verbal, Non-verbal, Questioning
- Knowledge Technical, Business, ITSM (useful)
- Customer service Troubleshooting, Problem solving
- Increased numbers of incidents and service requests resolved
- The potential to restore services faster
- The potential to improve customer satisfaction
- Provides an opportunity for analysts to educate customers to be more self-sufficient
- Time management
- Personal organizational skills
Tools and Technology Usage include: Remote support, instant messaging, e-mail, chat to:
- Restore the customer's technology to a functioning state
- Overcome communication barriers
- Enhance the customer and service desk relationship
- Improve first contact resolution rate
- Reduce the number of escalated calls
- Reduce lost customer productivity by reducing time to resolution
Employment Type
Full Time
Key Skills
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