Application Services Engineer

es software deployment and tools to help real-time monitoring and automation.

Application Service Engineers can also work with vendors and can have several different b2b clients. When it comes to work environment, Application Service Engineers often collaborate with other dev team members.

He/She will also perform a variety of installation, configuration and maintenance, monitoring and troubleshooting tasks in accordance with policy to ensure infrastructure performance meets company and user requirements.

Duties:

Configuring, implementing and monitoring applications such as Ansible, Splunk, ElasticSearch Application Performance Monitoring, Azure DevOps, TeamCity, Octopus, MongoDB, RabbitMQ, Nginx, HAProxy, and others
Managing active IT incidents and driving the root cause to the closure
Troubleshooting networks, systems and applications to identify and correct malfunctions and other operational difficulties. Including gathering and documenting symptoms, relevant details from users, analyzing log files
Communicating events to stakeholders, IT teams, and leadership while also developing new alerts and monitoring techniques based on requirements
Supporting multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
Working with infrastructure engineers, DBAs and developers on building/deploying/supporting infrastructure changes, application and configuration changes, as well as cloud hosted resources (AWS & Azure)
Act as liaison between developers, IT teams and stakeholders to coordinate production changes
Integrating solutions with other applications and platforms based on engineering requirements
Maintaining and expanding wiki documentation for areas pertaining to the role such as IT operations policies and procedures, troubleshooting knowledge base, deployment diagrams
Developing, maintaining, recommending, documenting, and supporting tools and back-end utilities to provide capacity planning management
Ensuring compliance with policies, procedures and standards
Managing small to medium sized projects according to agree upon budgets and schedules
Maintaining confidentiality with regard to the information being processed, stored or accessed by the network
Perform and support other duties as assigned

Requirements:

Strong analytic, conceptual and problem-solving abilities with attention to detail
Flexible and able to adapt to operational requirements and priority changes
Self-motivated, team player, tasks coordination, action Adapt to changes in technology and results oriented
Well organized, good communication and reporting skills
Degree in Computer Science, Computer Engineering or equivalent
Minimum of 3 years of experience in a production system monitoring and troubleshooting required
Experience in using automated monitoring and deployment tools
Strong understanding of the software deployment life cycle
Project & Performance management, Technology planning and execution
Virtualization experience using Cloud
Unix/Ubuntu, Linux, IIS web server, Nice to have Windows server 2012/2016/2019, LAN/WAN Technologies
Knowledge of ITIL and industry best practices