SAP -Support Functional Consultant (FiN, SCM,HR,Projects)

• The functional consultant has to understand the modules they are implementing and the set up and configuration options available, the key skill is being able to map the requirements of the customer to the capabilities of the ERP system.
• Expected to generate knowledge about the current business process, design current business flows, study current business processes and its complication - Flow diagrams and DFDs are prepared, all this forms the part of the AS IS document.
• Mapping and GAP analysis is done for each module. (FICO,MM,SD,SF,PS,PP etc)
• Documentation of TOBE Process, Test Scripts, Testing, Configuration Documents, User Manuals, Training Documents
• There will also be interaction with other modules consultants.
• A Functional consultant has to be a good communicator he has to communicate with Customer ERP core team, implementing team, Technical consultant and his project leader.Written communication skill is to be demonstrate by a functional consultant to e-mail to different groups, documentation about the erp, reports generation. Verbal communication is to understand the requirement , interact with customer, to explain and convince the customer.

Roles:

• Primarily responsible for Handling tickets/tasks and application support to the end-users.
• When an issue comes to diagnose, analyze and solve it.
• Also responsible for enhancements.
• Writing functional specifications and interacting with "ABAPers" (Technical) to develop any user exits.
• Raising CRNs and preparing Test Data & its testing.
• Training the end users and preparing end user training material.
• There will also be interaction with other modules consultants.
• The main duty of a consultant is to transfer know-how to the external client. It is not manpower that counts, but intelligence, the understanding of processes, a feeling for defects and in general common sense.