Tier 2 Technician

Title: Tier 2 Technician
Location: Washington, DC, United States
Length: Long term
Restriction: w2 or c2c or 1099

Description:

W2 or 1099 or c2c ***webcam interview Long term project *** Proof of vaccination required before starting the project***

Complete Description:

This position is located within the Information Technology (IT) Division of Office Communications (OUC) Deputy Mayor for Public Safety and Justice. The OUC Technology Division is responsible for managing all Public Safety Communications for the District of Columbia including 911 telephone, system network, Radio Communications, Voice Recording, and LAN/WAN systems. The Tier II technicians will be required to provide technical support to the OUCs 911 MDC systems, 911 applications, and computers.

The work is primarily sedentary. However, there may be some walking bending, standing, stooping, and the carrying of light items such as computer files. The work is performed in an office setting, where there is adequate light, heat, and ventilation. Resources might be required to work weekends and evening shift.

Responsibilities:

Provides analysis related to the design, development, and implementation of IT hardware products.
Develops test strategies, devices, and systems.
Performs stress and performance tests on a variety of computer hardware including circuit boards, processors, and wiring.
Provide IT Department support services including System and Radio Technology, Dispatch Operations, network system support and operations, subscriber radio and maintenance and support, and all other agency applications.
Provide IT Support for Mobile Routers, including: Router imaging Router installation Vehicle electrical wiring for Router equipment Performs minor repairs Software updates and installation Router performance reports and review Bi annual maintenance Tablets/Toughbooks Imaging and configuration Testing of software updates and security patches MPS and CAD user administration Execute major deployment plans for FEMS and MPD Bi annual maintenance Coordinate Firewall requirements with OCTO for additional agency SW as required. Vehicle electrical wiring for tablet/Toughbooks.
Provide IT support for MVPN NetMotion, including connectivity monitoring and reporting, and software updates Performance reporting and troubleshooting. Diagnostic coverage analysis.
Provide IT support for System and Network Infrastructure, including monitors alarms and escalates.
Provide IT support to the 911 / 311 call floor, including: Reviews daily checks of call floor workstations. Tests software updates Troubleshoots software bugs Monitors and escalates major system glitches and Provides end user IT support.
Participates in the technical steering and development of global customer support function as defined intra agency collaboration between key Technology and Training stakeholders under the management of OUC IT.
Produces test plans and acceptance procedures for vendor applications.
Develops and refines SOP documentation supporting the daily operations of the interactive customer support functions.
Performs other duties and responsibilities as required, assigned, or requested
Minimum Education/Certification Requirements:

Bachelors degree in IT or related field or equivalent experience

Required Skills:

1-5 yrs. designing, developing, and testing computer systems and components 1 Years
Bachelors degree in IT or related field or equivalent experience
Experience with IT principles, methods, practices & concepts associated with life cycle management, performance monitoring and quality assurance. 2 Years
Experience with IT principles, methods, practices & concepts associated with system security, and technical documentation methods & procedures. 2 Years
Experience participating in developing recommendations on trends & new technologies within the context of agency policies, plans, and mgmt strategies. 2 Years
Experience with IT security principles, methods, and tools to participate in defining IT security requirements & support security applications. 2 Years
Experience with systems analysis methods, tools, and technical documentation methods to translate requirements into basic system specifications. 2 Years
Experience with operating systems installation and configuration procedures to assist in installing & maintaining the operating system environment. 2 Years
Experience with network standards, and network management tools to perform routine network configuration management functions. 2 Years
Experience with maintaining database operations and assisting in returning disrupted database systems to normal operations. 2 Years
Experience monitoring system performance & recovering data in the event of hardware / software failure. 2 Years
experience with customer support, problem resolution databases, and troubleshooting techniques 2 Years
A+ or Network+ certifications preferred but not required