Customer Service Representative ( Permanent ) - £17.00 Hour

Customer Service Representative for London office.

Monday to Friday 8 am till 5 pm , Saturday 8 am till 12 pm

paying 17 per hour, paid on a weekly basis.

Bonus when you start of 550.

Pension scheme, dental and medical cover plus lots of benefits.

Tasks

Customer Service Representative Job Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking