Dutch Customer Service Agent

Our Belgian client Mega offers a free online platform which compares the prices of electricity and natural gas from different Belgian energy suppliers and the (potential) customer can immediately choose the most advantageous offer.

There is a two-week full-time training program in which you will be given the necessary knowledge and skills to advise clients as effectively as possible. After that you could possibly work 32 or 24 hours.

There is a training program at the office:

• There is a two-week full-time training program in which you will be given the necessary knowledge and skills to advise clients as effectively as possible;
• Buddy system; where one can listen side-by-side with a colleague;

Your role

For a customer, based in the center of Barcelona, we are looking for Outbound Call Center Agents who speak Flemish with English. Candidates must live in Barcelona or be willing to relocate in the short term.

On this project you provide advice to customers who do not know which supplier to choose or who have doubts about different offers. It is an outbound function in which answering questions and giving advice on various offers are among your core tasks.

Tasks

Profile

• Call centre experience is an added value, but not required;
• Sales experienced is appreciated but is not a must;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• Flexibility and punctuality regarding working hours;
• You are looking for a challenging long term position;
• Good writing skills in Dutch is a must.

Requirements

Our ideal candidate is

• Communicative and empathetic;
• Disciplined and accurate;
• Respectful and positive towards customers;
• Solution-oriented thinking;
• Patient;
• Reliable.

Benefits

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• 4 company outings per year
• Free fruit and drinking water
• Growth opportunities

Location: Valencia