Customer Service Representative (German speaker)
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Job Description
We are looking for dynamic and compassionate people, who are fluent in German/native speakers, to join our growing team and provide an amazing experience to all our customers! If you are passionate about customer service, and are looking for a new challenge we would like to hear from you.
ABOUT YOUR ROLE:
Providing excellent customer service at all times
Ensure a positive experience throughout the customer's journey
To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)
Handle customers' requests, questions, and complaints on a variety of support channels (Inbound calls, chats and e-mail service)
Build a sustainable and mutually beneficial relationship between customers and the brand
WHAT WE EXPECT FROM YOU:
Client oriented and empathetic
Level C1 or native German
English knowledge level C1 (to make sure you keep up with training and working communication)
Willingness to learn
Well organized and proactive
To act with integrity and ethically
Team player mentality
Willing to go above and beyond
Good communicator
A positive attitude and motivation to face new challenges!
WHAT WE OFFER
One month paid training program
Career progression opportunities
A multi-cultural and diverse environment
Excellent work environment
Team Building activities
Support throughout the development of your career
Competitive Salary package, according to experience (including lunch and transport allowances)
12 salaries per year
All necessary equipment will be provided
Private Health Insurance provided (upon completion of probation period)
Location: Historic Port (central area with ease of access)
Please send us your CV!
Job Types: Full-time, Permanent
Start Date : ASAP
Job Type: Full-time
Salary: 1,500.00 - 1,645.00 per month
Tasks
ABOUT YOUR ROLE:
Providing excellent customer service at all times
Ensure a positive experience throughout the customer's journey
To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)
Handle customers' requests, questions, and complaints on a variety of support channels (Inbound calls, chats and e-mail service)
Build a sustainable and mutually beneficial relationship between customers and the brand
Requirements
Well-organized and proactive
Client-oriented and empathetic
Level C1 or native German
English knowledge level C1 (to make sure you keep up with training and working communication)
Willingness to learn
Client-oriented and empathetic
To act with integrity and ethically
Team player mentality
Willing to go above and beyond
Good communicator
A positive attitude and motivation to face new challenges!
Benefits
WHAT WE OFFER
One-month paid training program program
Career progression opportunities
A multicultural and diverse environment environment
Excellent work environment
Team Building Activities
Support throughout the development of your career
Competitive Salary package, according to experience (including lunch and transport allowances)
12 salaries per year
All necessary equipment will be provided
Private Health Insurance provided (upon completion of probation period)
Location: Historic Port (central area with ease of access)
Please send us your CV!
Job Types: Full-time, Permanent
Start Date: ASAP
Job Type: Full-time
Salary: 1,500.00 - 1,645.00 per month
Employment Type
Full Time
