Customer Success Manager (f/m/d)

ABOUT WALBING TECHNOLOGIES GMBH

WALBING is a next-generation embedded finance company that offers financial services, such as invoice factoring, credit insurance, track & pay, as well as data services. WALBING s services can be easily and seamlessly integrated into third party platforms and applications like marketplaces, eCommerce platforms and SaaS providers via WALBING s API SanyaTM.

Our groundbreaking use of data technologies, AI and IoT enables fast, simple and efficient business transactions that pave the way for new revenue streams and new service levels.

Tasks

YOUR ROLE

Walbing Customer Success Managers work in one or more of the following domains:

• User registration and customer verification
• Receivables approval management
• Payment management and monitoring
• Dunning and collections service
• Making debt collection calls
• Being responsible for telephone confirmation of customer-supplier relationships
• Taking care of clarification of payments

Requirements

YOUR KEY QUALIFICATIONS

• Qualified professional training in a commercial/finance job line or applicable Bachelor Degree
• Min. 3-5 years work experience in commercial roles, ideally in finance or banking services
• Knowledge in KYC, accounts receivables/payables accounting or collection services
• Effective communication and engagement skills with various contact groups
• A confident and service-oriented personality
• Very good MS Office knowledge, ideally also experiences with finance systems, ERP etc.
• Excellent written, presentation and verbal skills in German and English, further language skills would be a plus

Benefits

WHAT YOU CAN EXPECT

• A fast-growing company, where your work will make an impact on our growth and lead to career opportunities
• A team with a hands on mentality and getting things done attitude
• High degree of autonomy and flat hierarchies with open communication
• An international team of 30+ people with 6+ nationalities with English as our company language
• A quarterly feedback and review process for personal development. We also use Objectives and Key Results for company goals
• A structured promotion process, providing everyone with fair and transparent career growth
• Learning and development opportunities on the job and through conversations with your manager and through external trainings
• Various opportunities to connect with colleagues through regular team events, company get-togethers, and partnership events with other companies and local organisers
• When in the office: unlimited snacks, drinks, and fruits
• Relocation support, if necessary
• Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working

Does that sound just like you? If you are interested in joining our team, please send us your application either in English or German. Your contact person is Marcia Hagen.