Field Service Engineer
Posted on :
17-11-2022
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Job Description
Job Title: Field Services Engineer
Location: Allentown, PA 18101 (Onsite)
Mode: FTE
Responsibilities:
- Schedule engineers to travel to remote sites.
- FS tech escalation point of contact.
- Implement and administer the Starter and Leaver Process ie issue / return of laptps, desktops, peripherals, Printers, docking stations, while working with Asset management team to maintain the CMDB.
- Hardware troubleshooting like Memory management, additional hard drive set /Ram set up etc
- Manage and maintain the SLA for FS tickets out of Cherwell.
- SPOC for asset retrieval and disposal with coordinating with collection agencies and Warehouse.
- SPOC for remote sites, interface with business users and gather need for support from remote sites.
- Presentation and Excel skills required.
Additional skillsets that would be great to have
- Specific knowledge and understanding of Microsoft SCCM and/ or Tanium
Employment Type
Full Time
Key Skills
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