Customer Success & Patent Consultant (m/f/d)

Your role:

Are you interested in latest technology trends, technology driven companies and would like to serve a global customer base? Do you possess a natural ability for building professional relationships and enjoy solving other peoples problems? Do you want to become a part of our customer success team and develop your skills in customer relationship management?IamIP is currently searching for a new member of the Customer Success Team based in Cologne or Stockholm. You will work in a team with other Customer Support Specialists and Customer Success Consultants operating out of Stockholm and Cologne. You will primarily work with our growing customer base where you will be responsible for a certain number customers that you will guide and support throughout their full lifecycle at IamIP

Tasks

From creating and setting up dedicated search queries,

• Over educating them in the IamIP Products and patent matters; and continuously support them with their questions and challenges
• To proactively support the customer with their strategic challenges ensuring that they get the right value out of the IamIP Products becoming even more successful with their work.

Requirements

We are searching for someone who likes to work in a team which focuses on individual performance, teamwork, and personal development.

We are looking for you who:

• Enjoys solving problems for others
• Is self-determined and focused on your own personal development, with a hands on mentality
• Is a great team player who fits in a team consisting of members of different backgrounds
• Is self-aware and knows what you can and cannot do
• Has a vast interest for the latest technology and digital solutions
• Is curious and is always trying to find the reasoning behind certain actions
• Has a master degree in science and/or any technology field
• Is a Patent Professional, Patent Attorney or the like
• Has excellent proficiency in English, both in speech and in writing; having Swedish and/or German language skills will be advantageous,
• Has a positive and service-oriented mindset,
• Has good communication skills, likes to interact with all kinds of people and is proactive.
• No work experience needed in this or similar positions

Benefits

• Flexible work You decide if you want to work from home or meet the colleagues in one of our modern offices in Stockholm, Cologne, Munich or Szczecin. You choose your working hours and holidays.
• Grow with us You develop further in a fast-paced and energetic work environment with regular feedback sessions and continuous learning and development opportunities.
• Flat hierarchies You enjoy our workplace with great open-minded management, encouragement and direct communication.
• Team spirit We help each other, love to laugh and have fun together with you.
• Diversity granted You become part of an ambitious multi-cultural team that loves technology, the best idea and strongly believes in innovations.
• Expand beyond You establish a broad business network and international client and colleague base.

Sounds like a good match?

Send your CV and get to know us now!

About us:

IamIP Sweden AB is a worldwide patent software provider (SaaS) founded in 2013. Our focus lies on enabling innovation driven companies to easily overview and evaluate their intellectual property portfolios, monitor competition, and get valuable strategic insights. We are a highly motivated, international, communicative and fun team sitting with our 30+ employees in Sweden, Germany and Poland.