Remote - Sporting Goods Customer Service Agent (German Speaker)

You are ready to show your fashion expertise? A big sporting goods company is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and try to keep their satisfaction.

Tasks

Your responsibilities and impact as Remote - Sporting Goods Customer Service Agent will be:

• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident: over the phone, via e-mail or social media;
• Identify new business opportunities by cross and upselling
• Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
• Being in contact with other departments and redirecting related cases and issues to related departments

Requirements

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and a good level of English
• Knowledge of the value and impact that a good customer experience can create
• Having a strong interest in new technologies
• Being an attentive listener, comfortable and skillful at communicating with people
• Having a drive for excellence and professionalism
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Spain for an international career and life experience
• Having a valid EU work permit (required).

Benefits

What s in it for you?

• Type of contract: indefinite with 2 months of probation
• Working hours: Monday - Friday from 9 AM - 6 PM
• Relocation Support of 1000 which is refunded after 3 months
• Signing bonus of 1500 split into 3 parts
• International Environment
• You can live everywhere in Spain, as it is fully Work-from-home!

Your Future Company:

2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Barcelona hub.

Is this project not the best fit for you? Feel free to check out other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.