Bilingual Service Desk Technician - Ontario 100% remote
Posted on :
17-11-2022
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Job Description
This is a remote position.
Are you looking for a stimulating and dynamic job? If you would like to be part of a team that believes in your potential and of a great company that will help you advance in your career, this is the job for you! We are currently looking for three Bilingual Service Desk Technicians for one of our clients in the insurance industry.
What is in it for you:
Salary at $25/h
Contract for 6 months, 100% remote position
Rotational shifts between 8 AM to 8 PM Monday to Friday
Dynamic and professional environment
Responsibilities:
First line of support for the company s Advisor community s technical issues
Work as part of an IT support team, proactively coming up with solutions.
Aware that the client wants to get back to work as soon as possible. Your job will be to facilitate this in the best way possible.
Liaising between Advisors and ATS Specialist to schedule technical support
Managing ATS Specialist Calendars and assign work effectively
Address and triage email support
Decide the best way to help the client by listening carefully & asking the right questions to find out exactly what is needed.
You can ask more experienced colleagues for help, in person or in online real-time group chats, both for general questions and more specialized teams. There is also a coach available for help and guidance. You may take the call, but you always have a support team around you to ensure you get the client to the best resolution.
After each call, log the details to help us track and learn from the calls we get to help improve our client s experiences.
When you can t fix it yourself, you may need to send the issue on to a specialized team, keeping your client informed of the next steps.
Help with maintaining and improving the Knowledge Base, in turn helping us to improve the service offered to our clients.
Look for opportunities to streamline your daily tasks to add value to the team, your client and sometimes both
What you will need to succeed:
Bilingual French and English
Resourceful and creative problem-solving approach
Call center and technical experience
Client focused
Confidence speaking on the phone
Able to build and develop lasting relationships with clients
IT
Employment Type
Full Time
Key Skills
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